Service Level

The DTTN is designed to operate 24 hours per day seven days per week every day of the year, with a maintenance window of six hours every three months, and a targeted availability in excess of 99%. In the event of a major disaster to the primary data centre, the DTTN services are targeted to resume services on the secondary data center within two hours with no loss of data.

On average, each document sent through the DTTN is targeted to be processed, validated, transformed and delivered within 10 minutes - that is, some documents will be processed in less than 10 minutes, and some will be processed in more than 10 minutes, while almost all (95%) of the documents are targeted to be processed within 30 minutes.