| Error ID |
Error Code |
Description |
Resolution |
|
DOC_FIELD_EXTRACT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed to extract key field from document |
Check field extraction criteria setting in DTTN database |
| 201325 |
DOC_SID_EXTRACT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed to extract Sender ID field from document. |
Check field extraction criteria setting in DTTN database |
| 200030 |
DOC_STRUCT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Document structure can't be determined by all DTTN style classification rule |
Check document structure settings in DTTN database |
| 203165 |
EXCEL_ADAPTER_ERR |
The document has been received by DTTN, but due to an unexpected problem there may be some delay in processing. |
The DTTN support team is working on the problem, and if you have chosen to receive notifications, a notification will be sent to you when the document has been processed. The document does NOT need to be re-submitted. |
| 201390 |
EXCEL_TEMPLATE_NAME_NOT_FOUND_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed to find Excel template name |
Check table DEA_Excel_Template in DTTN database |
| 201420 |
INBOUND_MAP_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Document structure error during transformation |
Please examine the reason for the errors and if necessary correct the errors and resubmit the document. If necessary call the DTTN Customer Hotline for assistance |
| 202035 |
IN_MAP_BIZ_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Application error detected during the mapping of the inbound document. It may violating the business rule specified in the document specification. |
Please check the details of error from the notification message and modify your document to correct the error. If you still have a problem please call the DTTN Customer Hotline. |
| 201470 |
IN_MAP_NOT_FOUND_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: For the specified document and document type, the map to be used to transform the incoming document into the DTTN Canonical document either has not been recorded in DTTN, has not been assigned to the sender's electronic identitiy or is currently not effective. |
As this should not normally happen, there may have been a mistake in assigning the map or the the wrong document type and therefore the wrong map may been identified. Please call the DTTN Customer Hotline so they can help you resolve the problem. |
| 201520 |
MAP_EDIFACT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: An EDIFACT structural error during transformation |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201530 |
MAP_NO_OUTPUT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Map produces no output |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201535 |
MAP_X12_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: A X12 structural error during transformation |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201540 |
MAP_XML_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: An XML structural error during transformation |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201550 |
MIME_DECODE_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed to decode MIME message |
Check MIME header |
| 203250 |
NOTIF_GEN_SYS_ERR |
The document has been received by DTTN, but due to an unexpected problem there may be some delay in processing. |
The DTTN support team is working on the problem, and if you have chosen to receive notifications, a notification will be sent to you when the document has been processed. The document does NOT need to be re-submitted. |
| 201560 |
NOT_ALLOWED_TO_SEND_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Document not allowed to be sent by sender's preference |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201565 |
NOT_ALLOWED_TO_SEND_RECEIVE_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Document not allowed to be sent by recipient's preference |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201585 |
OUTBOUND_MAP_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Document structure error during transformation |
Please examine the reason for the errors and if necessary correct the errors and resubmit the document. If necessary call the DTTN Customer Hotline for assistance |
| 201590 |
OUTBOUND_MAP_NO_OUTPUT_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Map produces no output. |
Please examine the reason for the errors and if necessary correct the errors and resubmit the document. If necessary call the DTTN Customer Hotline for assistance |
| 201605 |
OUT_DOC_INVALID_CODE_VALUE_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Outbound document code set transformation error - Invalid code value |
Please contact our Customer Service hotline at (852)2917 8838 |
| 202055 |
OUT_MAP_BIZ_ERR |
An error has been found in translating the document between the DTTN canonical format and either the sender's format or the recipient's format. If both the sender and recipient allow the receipt of documents which contain data errors, the document may be delivered, otherwise it will be rejected by DTTN. The error is: Application error detected during the mapping of the outbound document. It may violating the business rule specified in the document specification. |
Please check the details of error from the notification message and modify your document to correct the error. If you still have a problem please call the DTTN Customer Hotline. |
| 201615 |
OUT_MAP_NOT_FOUND_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: For the specified document and document type, the map to be used to transform the DTTN Canonical document into the recipient's either has not been recorded in DTTN, has not been assigned to the recipient's electronic identitiy or is currently not active. |
As this should not normally happen, there may have been a mistake in assigning the map or the the wrong document type and therefore the wrong map may been identified. Please call the DTTN Customer Hotline so they can help you resolve the problem. |
| 203325 |
OUT_MSG_SENT_SYS_ERR |
The document has been received by DTTN, but due to an unexpected problem there may be some delay in processing. |
The DTTN support team is working on the problem, and if you have chosen to receive notifications, a notification will be sent to you when the document has been processed. The document does NOT need to be re-submitted. |
| 201675 |
RECIPIENT_DEA_INVALID_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Invalid recipient DEA found in DTTN database |
This problem may be caused by expired profile or no production EID found. |
| 201690 |
RECIPIENT_SP_GET_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed get recipient SP DEA. It may be missed in Recipient DEA Profile |
Check setting in DEA profile or SP domain rule |
| 201695 |
RECIPIENT_VAS_COMMON_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Normal error returned during call the VAS |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201720 |
SENDER_DEA_INVALID_ERR |
Invalid sender DEA found in DTTN database. This problem may caused by expired profile or no production DEA found. |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201735 |
SENDER_SP_GET_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed get sender's SP DEA. It may be missed in Sender DEA Profile |
Please check and input the correct sender EID and re-submit |
| 201740 |
SENDER_VAS_COMMON_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Normal error returned during call the VAS |
Please contact our Customer Service hotline at (852)2917 8838 |
| 201795 |
SP_GET_BYDOMAINRULE_ERR |
Either (i) incorrect sender EID or (ii) incorrect sender email address |
Please check and input correct EID/email address for sender. Please re-submit afterwards |
| 201810 |
TIMETOLIVE_EXPIRED_ERR |
Message processing time exceeded on DTTN platform |
Please check system connection and re-submit the message when normal connnection has been resumed |
| 203595 |
XMLDB_INSERT_ERR |
The document has been received by DTTN, but due to an unexpected problem there may be some delay in processing. |
The DTTN support team is working on the problem, and if you have chosen to receive notifications, a notification will be sent to you when the document has been processed. The document does NOT need to be re-submitted. |
| 203600 |
XML_SAVE_SYS_ERR |
The document has been received by DTTN, but due to an unexpected problem there may be some delay in processing. |
The DTTN support team is working on the problem, and if you have chosen to receive notifications, a notification will be sent to you when the document has been processed. The document does NOT need to be re-submitted. |
| 203605 |
XML_TO_EXCEL_ERR |
The document has an error, as described below, which does not allow it to be further processed by DTTN. The error is: Failed to convert from XML to Excel |
Please contact our Customer Service hotline at (852)2917 8838 |